Refund policy

Return & Refund Policy

Last updated: August 13, 2026

Due to the nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, incorrect selection, or similar reasons.

Damaged or Defective Items

If your order arrives damaged or defective, we will replace it or issue a full refund at no additional cost to you. To request a replacement or refund:

1. Contact us within 7 days of the delivery date using our damaged item claim form.
2. Provide your order number, shipping address, a description of the damage, and clear photos of the damaged product and its packaging.
3. Our team will review your claim and respond within 2-3 business days with a resolution.

Once your claim is approved, we will cover any return shipping costs (if a return is required) and either send a replacement or process your refund to your original payment method.

Questions?

If you have any questions about this policy, please contact us at gemprotectorsllc@gmail.com.